Player Zone

Which games are offered by the Rhode Island Lottery?

Lottery games include Instant Tickets, The Numbers, Wild Money, Powerball® Power Play®, Mega Millions®, Lucky For Life®, Keno, Bingo, eInstants, and Pull-Tabs (for charitable and not-for-profit organizations only).

Casino games include Video Lottery Terminals, Table Games, iGaming, and Sports Betting, all of which are available at Bally’s Twin River Lincoln and Bally’s Tiverton as well as on their respective mobile apps and/or websites.

Who can play the Rhode Island Lottery?

Adults 18 years of age and older can purchase tickets, play games, and place wagers on all Lottery offerings except iGaming, which requires players be 21 years of age or older

Where can Lottery drawings be seen? 

Drawings for The Numbers (evening draws) and Wild Money are broadcast on WPRI-TV (Channel 12). The Numbers midday drawings can be found on YouTube. Powerball® drawings take place at 10:59 p.m. on Monday, Wednesday and Saturday and are aired on WPRI-TV (Channel 12). Mega Millions® drawings take place at 11:00 p.m. on Tuesday and Friday and can be viewed on YouTube. Lucky for Life® drawings take place daily at 10:30 p.m. and can be viewed on YouTube.

Animated Keno or Bingo drawings are shown at local retailers with Keno and/or Bingo monitors. You can also check out Keno On The Go & Bingo On The Go on the Lottery’s website, www.rilot.com, or on the mobile app (results are stored for the most recent 1,000 games).

How can I get winning numbers? 

Winning numbers can be found on the Lottery's website, www.rilot.com, on the mobile app, at Lottery Retailer locations, and local media. Players can also join the Rhode Island Lottery VIP Club and register to have winning numbers sent to them by email or text message. Although every effort is made to ensure the accuracy of the published winning numbers information, mistakes can occur. If you have questions about winning numbers, contact the Lottery at 1-401-463-6500 or visit your nearest Lottery Retailer. The official winning numbers are those selected in the respective drawings and recorded. In the event of a discrepancy between the published winning numbers and the official winning numbers, the official drawing results shall prevail.

How long do I have to claim a prize on a winning ticket? 

In the case of Instant Ticket prizes, players have up to 1 year after the announced end of that game to claim a prize. End dates for Instant Ticket games can be found on the Instant Games page  on the Lottery's website, at the “Validation End Dates” link. Prizes for draw games (The Numbers, Wild Money, Keno, Bingo, Powerball® Power Play®, Mega Millions®, and Lucky for Life®) must be claimed within 1 year of drawing date. Prizes won playing eInstants must be claimed within one year of the date purchased.

Can a group of people share a Lottery prize? 

Yes, Lottery prizes (e.g. Powerball®) can be shared. This decision must be made at the time of claim. In order to process individual checks, the Lottery would need a copy of each person's valid, government-issued photo I.D. and Social Security Number. Once all the information is compiled, the prize claim can then be processed, with separate checks and W-2G forms produced for each winner. The individuals and their respective shares are reported for tax purposes. If a prize being claimed is an annuity, annual annuity checks would be sent to each winner.

Are Lottery prizes taxable? 

Yes. For prizes of $600 and above, winners will receive a W-2G tax form. For prizes over $5,000, the Lottery must withhold 24% in Federal taxes and 5.99% in State taxes. Non-U.S. residents' prizes are subject to Federal back-up withholding.

What happens if I lose a winning ticket? 

You must present a winning ticket in order to claim a prize. The Rhode Island Lottery is not responsible for lost or stolen tickets. Protect yourself by signing the back of your tickets upon purchase. Lottery tickets are bearer instruments. Until signed, the person in possession of a winning ticket is considered the rightful owner and can collect the prize.

How do I collect my winnings, and what identification do I need?

Prizes under $600:

Lottery prizes under $600 can be claimed at any Lottery Retailer or at Lottery Headquarters.

iLottery prizes under $600 will automatically be paid to the player's Rhode Island iLottery Account.

Prizes $600 and over:

Both Lottery and iLottery prizes of $600 and over must be claimed at Lottery Headquarters. Winners must provide a valid, government-issued photo I.D. and Social Security Number for prizes of $600 and above. Sign your Lottery ticket – Lottery tickets are bearer instruments. Until signed, the person in possession of a winning ticket is considered the rightful owner and can collect the prize.

For significant prizes, we recommend winners seek professional financial and legal advice. For any additional questions on the claims process, please call the Lottery’s Customer Care Department.

Can a winner receive their winnings anonymously?

The Lottery will do everything possible to keep a winner's information private if requested by the winner. However, pursuant to the Access to Public Records Act (R.I. Gen. Laws § 38-2-1, et seq.), Rhode Island Lottery is required to release a winner’s full name and city/town of residency upon request. Prizes won playing eInstants of $100 and above will be displayed on the eInstants webpage listing winner's first name and last initial, and the game played.

Avoiding potential scams

Be vigilant – if you ever suspect something might be a scam, don’t click any links or provide any personal information. Beware of any notice telling you that you’ve won a prize for a contest which you never entered, and never pay any upfront fees to claim a prize. Never provide personal banking information over the phone or via email, and always confirm the legitimacy of the person/agency with whom you’re communicating.

Beware of International Lottery or Sweepstakes Scams: Foreign lottery scam e-mails typically notify you that you’ve won a large sum of money and that, in order to collect it, you must wire a processing fee using Western Union or Money Gram. The sender will often ask for money more than once to process the bogus winnings.

A note on social media and websites: The Rhode Island Lottery has one official website, www.rilot.com, and has accounts/pages on Facebook, X (Twitter), Instagram, and YouTube. If in doubt, double check all URLs and never provide any personal, banking or other information. Do not click, share, respond, or re-post anything saying you have won. Delete the post or simply don’t engage. Also, remember the Rhode Island Lottery does not notify winners through internet pop-ups. Do not interact with those types of ads. If you’re questioning the legitimacy of a post or communication that seemingly comes from the Rhode Island Lottery, contact us at 401-463-6500.

How to Report a Scam: Contact the Attorney General of the State of Rhode Island at 401-274-4400, or fill out the form at https://riag.ri.gov/forms/consumer-complaint.

Do Powerball® or Mega Millions® players have to choose between the cash or annuity option before buying the ticket? 

No. The decision on a cash payment versus an annuity payment can be made within 60 days after becoming entitled to the prize. The cash option is a one-time payment. Annuity payments, after the initial payment, are made over 29 years.

Important Note - Federal taxes, State taxes, and set-offs (if applicable) will be deducted from every payment made under the Annuity Option at the time such payment is made as well as from the one-time payment made under the Lump Sum Option. 

Why is the cash amount of the Powerball® and Mega Millions® jackpot less than the annuity amount? 

The annuity amount is the value of the cash amount invested in securities over 30 years.

What happens to annual jackpot payments if the winner dies before collecting all the prize installments? 

In case of a winner's death, the Rhode Island Lottery will continue to pay the annual payments, as scheduled, to the winner's estate, trust or person(s) named in his or her will.  An estate may also request to have a lump sum payment in lieu of continuing the annuity payments.

Since several states sell Powerball®, Mega Millions®, and Lucky for Life® where do the profits from the tickets sold in Rhode Island go? 

The profits from Powerball®, Mega Millions®, and Lucky for Life® tickets sold in Rhode Island stay in Rhode Island.

How many Rhode Island players have won jackpot prizes?

Eight Rhode Island players have won Powerball® jackpots. The largest to date was a $336,400,000 Powerball® prize, for the drawing held on February 11, 2012, was claimed in the name of the Rainbow Sherbert Trust. Previous to Powerball®, five Rhode Island players won Lotto America jackpots. One Mega Millions® jackpot winning ticket was sold in Rhode Island. The $42,000,000 jackpot for the October 13, 2017 draw was split between a winning ticket sold in Michigan and a winning ticket claimed by a father and son from Providence.

If I win the top prize or second prize in Lucky for Life®, is there a cash option I can take? 

Yes. You can choose to collect your prize in one lump sum payment. That decision must be made at the time you claim your prize.

What happens to Lucky for Life® payments if the winner dies before collecting prize for minimum of 20 years? 

Should a Lucky for Life® winner die before collecting payments for the minimum of 20 years, the Rhode Island Lottery will continue to pay the annual payments, as scheduled, to the winner's estate, trust or person(s) named in his or her will, for the remaining years. An estate may also request to have a lump sum payment in lieu of continuing the annuity payments.

If I bought a Powerball®, Mega Millions®, or Lucky for Life® ticket in another state, can I claim my prize in Rhode Island?

No. You must claim a prize on a winning Powerball®, Mega Millions®, or Lucky for Life® ticket in the state in which it was purchased.

What is the VIP Club, and what's the difference between membership levels?

The VIP Club is free to join and available to eligible Rhode Island Lottery players. Exclusive benefits available to VIP Club members vary depending on the level of membership. VIP Club members have the option to upgrade their account for access to more features at any time!

• VIP Lite
  • What you get: email notifications with winning numbers, and marketing updates from the Lottery
  • What we’ll need: your email & a password
• VIP Standard
  • What you get: everything from VIP Lite, but also access to promotions and Second Chance drawings for even more chances to win
  • What we’ll need: your email, a password, basic personal information like name, date of birth, phone number, and address
• VIP Plus
  • What you get: everything from VIP Standard, PLUS the power to buy tickets and play games online!
  • What we’ll need: all the basic personal info as with a Standard account, plus the final four digits of your Social Security number. This is to aid in our KYC (Know Your Customer) check so that we can confirm your identity, age, etc. before you start playing.

Do I need to be a Rhode Island resident to have a VIP Club Account?

No. You do not need to be a resident of Rhode Island to register for a VIP Lite, VIP Standard, or VIP Plus account. However, members with a VIP Plus account must be within the borders of the State of Rhode Island to purchase draw game tickets, play eInstants online or through the mobile app, and to deposit or withdraw money from your account.

How much does it cost to become a VIP Club member?

VIP Club membership and its membership benefits are free.

I’m having trouble logging in, what do I do?

For assistance with login, please contact Player Support at 1-800-288-2485.

How do I update my email address or other personal information?

Revising or updating the information on your account is easy.

On the www.rilot.com website, just sign in, click on your name/email address in the header to enable the drop-down menu, and go to "Details."

In the Rhode Island Lottery app, Log In and go to Menu, Account Details.

After you make changes to your profile, including updating your email address, mailing address, password, etc. just click "Apply Changes.” We will send you a verification email from noreply@rilot.com. For an email address update, you'll need to click the link in the email to finalize the email address update. Don't see the verification email in your inbox? Check your junk/spam folder and add us to your Safe Senders List.

Please Note: The date of birth and SSN number defined on your account cannot be changed. If you entered something in error, please contact Player Support at 1-800-288-2485.

I’m having trouble passing KYC (the Know Your Customer Check). How do I upload documents?

If attempting to correct any errors with your Personal Details hasn’t resolved a KYC issue, you may upload documents on the www.rilot.com website via our secure document upload tool. Just go to the site, log in, click on your name in the header, and go to “My Account.” There you’ll see an option for “KYC Document Upload,” and on that page you’ll find instructions and the opportunity to upload appropriate documents.

What do I do if I forget my password?

Resetting your password is easy. Just begin to log in as you normally would and hit "Forgot Password." Next, enter the email address you used to create your account and answer the security question you set. We will then email you a link to reset your password. If you don't remember the email address used, please contact Player Support at 1-800-288-2485.

I entered an incorrect password multiple times and now my account is locked. How can I unlock my account?

To ensure the security of your account, if an incorrect password is entered multiple times, the account will become locked for 24 hours. You may reset your password after 24 hours by clicking the "Forgot Password" link on the login screen.

What is Strong Authentication and how do I manage it?

Strong Authentication is an option for each account which, if enabled, would require a user to enter a One-Time Passcode (OTP) at each login. This is in addition to the account password, and is sent via email at the time of login – it’s an extra layer of security for your account. If you’d like to enable or disable Strong Authentication on your account, for mobile app users, log in, go to the Menu, then to Account Details, then in the Account tab scroll down to find “Strong Authentication.” Here you can toggle it on or off. If you’re using the www.rilot.com website, log in to your account, click on your name or email at the top of the site to open the drop-down menu, then click on “My Account.” Next, go to Details and you’ll see an option for Strong Authentication (log in with your details and pin), which you can toggle to YES or NO. For additional assistance, please contact Player Support at 1-800-288-2485.

I signed up to receive winning numbers and/or promotional information by email or text and have not received anything. What do I need to do?

Go to the "Preferences" section (in the header drop-down menu on the site, or in Account Details > My Preferences in the app) and verify your message preferences are set to "ON" for the winning numbers emails as well as other notifications you would like to receive from the Rhode Island Lottery.

For emails, please check your spam folder, and if you find the emails there, add us to your Safe Senders List (WinningNumbers@mail.rilot.com and Promotions@mail.rilot.com). If the emails are not in your inbox or your spam folder, please sign in to your VIP Club account, and confirm that your email address is correct.

For text messages, please sign in to your VIP Club account and confirm that your mobile phone number is correctly listed.

If you continue to experience issues, please contact Player Support for help troubleshooting at 1-800-288-2485.

Can I access the VIP Club using my mobile device?

Yes. You can use either the mobile view of the website or the free Rhode Island Lottery mobile app to log in to the VIP Club.

I've decided I want to close my account, what do I need to do?

To close your VIP Club account, call Player Support at 1-800-288-2485.  You can also close your account in the app by signing in, navigating to the Menu, then to Settings, and Close Account. You can close your account on the site by signing in, clicking your name or email address in the header to open the drop-down menu, then clicking My Account, then Close Account. Please know that there are also Responsible Gambling tools available if you’d like to exclude yourself or take a break.

If I close my account, will I be able to reactivate it or create another account in the future with the same information?

If you close your account, but decide you'd like to sign up again in the future, you may do so using a new email address. No Second Chance entries or iLottery information can be transferred to your new account from the closed account.

Where do I find information on Second Chance Promotions?

You can get to Second Chance from the main menu the site or from the Menu in the app. Our site lists FAQs related to second chance, and on both the site and app, you’ll find details for each Second Chance promotion we’re offering.

Where do I find the numbers to enter?

For eligible Instant Tickets with 4-digit game numbers, enter the 13-digit number located on the back of the ticket above the barcode, followed by the 10-digit number from the ticket front under the latex scratch area. Draw game tickets purchased at retailers will contain Second Chance Codes to enter. Those codes are 23 digits surrounded by a box printed on the front of eligible tickets under the Rhody Replay logo.

How do I enter my tickets for a Second Chance Promotion?

Once logged in, go to the "Second Chance" page, click on the promotion name you'd like to enter, and enter ticket numbers and/or Second Chance Codes. When using the site, Second Chance can be found in the header/main menu. When using the app, Second Chance can be found in the Menu. If using the app to enter, you can scan the QR Code from eligible draw game tickets and the barcode from the front of eligible 4-digit Instant Tickets numbers or enter manually. If scanning to enter, be sure to start from the Second Chance page (not the Ticket Checker). 

What if I have trouble inputting a number or Second Chance Code from my ticket?

If you receive a message stating a ticket number is invalid, please double check the number and re-submit. If you believe a valid number or Second Chance Code is not being accepted, please contact us. You can find a "Feedback" contact link at the bottom of the website, or in the Menu, under Contact Us, in the app. Please include your name, the promotion and ticket number you're attempting to enter.

What games are eligible for Second Chance Promotions?

Eligible games change along with the Promotions. You can view a full list of eligible games in the "Second Chance" section. Please check promotion-specific rules for additional eligibility information and requirements.

How can I see my entries?

All of your entries are stored in your account, and entries made in the past year are visible on the "My Submissions" page under "Second Chance." In the app, go to the Menu, to Second Chance, then tap on “My Entries.”

Is there a limit on how many tickets may be entered?

Yes, there is a cap of 500 entries submitted per promotion per day.

Why does the Lottery set limits on Second Chance submissions?

Limits are set as part of the Lottery's Play Responsibly Program and to maintain the integrity of the Second Chance Promotions. If you think you might have a gambling problem, or you know somebody with a gambling problem, call the Lottery's 24/7 confidential Problem Gambling Helpline at 1-877-9GAMBLE (1-877-942-6253).

How will I know how many tickets I've already submitted?

You can view a record of all previously submitted ticket entries from the past year on the "My Submissions" page on the site, or by tapping the “My Entries” button within Second Chance in the app. Your Lottery account shows you, in real time, how many tickets you've entered. The system will stop you from submitting tickets once you've reached the entry cap.

How many entries do I get for each ticket?

The number of entries for each ticket will vary by promotion and will be indicated in the Rules established for each Promotion. Each time you submit a ticket, the number of entries you have been awarded for that ticket will appear on the "My Submissions" page of the site, or within Second Chance in the app, in “My Entries.”

Will alternate winners be chosen?

The selection issue of alternate winners varies depending upon the promotion. Information on alternate winners will be indicated in the Rules established for each Promotion.

When I try to submit entries, I get transferred back to the login page. What should I do?

Some firewalls or security settings on your personal computer (PC) or network may prevent you from logging in successfully. For example, your PC setting must be enabled to receive cookies. Another potential problem is having too many applications open, which could interfere with the login process.

I had trouble entering a number in the Second Chance Drawing and now I can't enter any tickets. What should I do?

If you have 5 consecutive invalid entry attempts, you will be blocked from making any more entries for 30 minutes. After the 30 minutes have passed, you can attempt to enter again.

What are my chances of winning a prize in a Second Chance Drawing?

Your odds of winning vary based on total number of entries received for a drawing and total number of entries that you have submitted.

What happens if I submit my ticket after the deadline for the drawing?

All entries must be submitted in accordance with promotion-specific Rules.

If you’re submitting a ticket for entry into a multi-drawing Second Chance Promotion, any tickets submitted after the entry deadline will automatically be entered into the following drawing for that Promotion if applicable.

How do I find out if I'm a winner?

If you are a Second Chance Promotion winner, the Lottery will notify you by email and/or a phone call. Please ensure your contact information in your VIP Club profile is up to date!

How are Second Chance winners selected?

Winners are randomly selected from all entries received for each drawing. Drawings are conducted according to established Lottery protocols using a certified Random Number Generator (RNG).

Can I mail in my non-winning tickets to enter into the drawings?

No. Mail-in entries are not accepted for any Second Chance Promotions.

Can I enter a drawing more than one time?

Unless specified otherwise in the Rules established for each Promotion, you can submit as many entries (up to the 500 maximum per day/per Promotion limit) as you wish. However, each individual ticket may only be entered once.

Where can I see a list of winners?

After winners have been validated, their names and hometowns are posted on the "Winners" page for the promotion. Please be aware of the Rules established for each Promotion in the event that alternate winners may be drawn and whether the entered ticket is required in order to claim a prize.

What is the Rhode Island Lottery mobile app, and what features does it offer?

The Rhode Island Lottery provides a free mobile app for iOS and Android tablets and smartphones. You can download the apps from this page on our site: https://www.rilot.com/en-us/player-zone/mobile-app.html

You can buy Keno tickets and play eInstants in the app, and even scan your Instant Game and Draw Game tickets to submit them for Second Chance promotions. The mobile app allows players to scan both Instant Game and draw-game tickets to check if they’re winners, view winning numbers, locate nearby retailers, and much more.

Players can also log in to their VIP Club account to update their personal information, and sign up for email and/or text notifications for winning numbers, jackpot alerts, and exclusive offers. VIP Plus members can log in to their account to purchase iLottery games when physically located in the State of Rhode Island.

What devices are compatible with the iOS/Android app?

The Rhode Island Lottery mobile app supports all Apple devices running versions 12 or higher and all Android devices running Android 6.0 and higher.

App won't open – what should I do?

If you are experiencing issues opening our mobile app, please follow these steps:

1. Close the app and open it again.
2. Restart your device, then try to launch the app again.
3. Check for updates for the mobile app and for the device operating system.
4. Delete and reinstall the app.

If you continue to experience issues, please contact Player Support at 1-800-288-2485.

How do you verify my location when I purchase iLottery games through the mobile app?

The Rhode Island Lottery mobile app uses geolocation technology to determine if the device you're using to purchase iLottery games is within the boundaries of the State of Rhode Island. Your device's location services and Wi-Fi must be enabled for geo-location to work. If they are turned off, you will not be permitted to purchase iLottery games through the app.

I have a rooted/jailbroken mobile device. Can I purchase iLottery games through the mobile app?

No. In order to play, you must use a device with its original manufacturer settings.

I have multiple mobile devices. Can I use the mobile app on more than one of them?

Yes. However, you may not purchase iLottery games on more than one device at a time using a single VIP Club account.

What is iLottery?

iLottery is the ability to play some of your favorite lottery games online. iLottery games currently available include eInstants (an electronic instant ticket) and Keno.

Who can play Rhode Island iLottery games?

To purchase and play an iLottery game online or via the mobile app, you must be at least 18 years of age and complete the process of either upgrading your existing VIP Club account to, or registering for, a VIP Plus account. Once your identity has been verified with a successful KYC (Know Your Customer) check, you are confirmed as being physically located in the State of Rhode Island, and you have funded your wallet, you can make an iLottery purchase. Players must always be in compliance with Federal and State laws, the iLottery Terms and Conditions, as well as all Rhode Island Lottery Rules and Regulations.

Why do I need to provide the last 4 digits of my Social Security Number for a VIP Plus account?

When you upgrade your account to and set up a wallet to play iLottery games online, we must verify your identity with a KYC (Know Your Customer) check by using the last 4 digits of your Social Security Number, along with your name, address, and date of birth.

I tried to register for or upgrade to a VIP Plus account, but received a message that my attempts had failed.  What should I do?

To ensure the security of the registration process, if, after two attempts at registering have failed, you will need to either upload documents via www.rilot.com (log in, and select “KYC Document Upload” in the menu), or appear in person at Lottery Headquarters to manually complete the process.  You will need to provide a valid, government-issued photo ID, your Social Security Card (or a valid document that shows your Social Security Number), and proof of address.

How do I fund my wallet to play games and purchase tickets online?

You can use your bank account by means of Automated Clearing House (ACH) or debit card to fund your wallet for iLottery play. Credit cards are not an acceptable form of funding. You can also use the iDeposit feature, accessible for logged-in players via the Virtual Player Card, to add funds to your account at a local Lottery retailer.

How do I register my bank account and add funds for my VIP Plus account?

E-check is a secure, convenient, online deposit and withdrawal method, offered by Pavilion Payments VIP Preferred™. It can be used to transfer funds directly to and from your checking account into your VIP Plus account.

Please follow these steps to make a deposit with your bank account:

1. Log into your VIP Plus account. In the mobile app, go to the Menu, and tap on “Balance” or “Deposit” near your name. On the website, log into your VIP Plus account and click on the wallet icon in the header.
2. Now that you’re on the Cashier page, click on the "Deposit Funds" button.
3. Select "Bank Transfer" as the deposit method.
4. If you have not deposited using 'E-Check' before, you will need to enroll in Pavilion Payments VIP Preferred™ E-Check service.
5. If you have used 'E-Check' as a deposit method in the past, such as with our Sportsbook app, you have been automatically enrolled to Pavilion Payments VIP Preferred™ E-Check service.
6. Enter your banking information or link your bank (Rhode Island Lottery uses Plaid to link your bank account).
7. Submit the request.
8. Funds will be immediately available. Please note that your bank account can be debited up to 2 business days after the deposit transaction has taken place.

Note: Using E-Check requires a US bank account. Deposit limits are subject to individual banking statuses and are displayed upon enrolling in the VIP Preferred™ E-Check service.

How do I enroll in the VIP Preferred™ E-Check service?

To enroll in Pavilion Payments' VIP Preferred™ E-Check service, follow these steps:

1. Log in to your VIP Plus account. In the mobile app, go to the Menu, and tap on “Balance” near your name. On the website, log into your VIP Plus account and click on the wallet icon in the header.
2. Select 'Deposit.' Click on the button labeled "ACH Bank Transfer".
3. For manual entry, you will be required to provide the following details at a minimum in order to complete the enrollment process:
   • Driver's License Issuing Country.
   • Driver's License ID Number.
   • Driver's License Expiry Date.
   • Bank Account Number (middle number at the bottom of your check) and Bank Routing Number (leftmost number at the bottom of your check).
4. For automated entry, select 'Link Your Bank.' You will be forwarded to Plaid to choose your banking institution. After selecting your bank, you then log in to your bank account and complete the steps to link your bank account to your player wallet.

If approved and successfully enrolled, you will be assigned a 7-day revolving deposit limit. Your limit will be honored as long as you do not exceed your assigned limit and your account remains in good standing.

Note: Your VIP Preferred™ limit is based on your bank account standing and previous deposit history. It is independent of any responsible gambling limits that you may have setup on your VIP+ Purchase Power account. Your Responsible Gambling limit will supersede any limits provided to you by Global Payments via the VIP Preferred™ program.

I received an error stating that I don't have enough funds. However, my bank account has enough funds?

If approved and successfully enrolled, you will be assigned a seven-day revolving deposit limit. Your limit will be honored as long as you do not exceed your assigned limit and your account remains in good standing. Note: Your VIP Preferred™ limit is based on your bank account standing and previous deposit history; it is independent of any responsible gambling limits that you may have setup on your Rhode Island Lottery VIP Club account.

To have your limit reviewed and/or to request an increased E-check deposit limit, please contact VIP Preferred™ Customer Care at 1-800-500-1973.

Can I transfer my winnings to my debit card?

No, you may only initiate a withdrawal to your bank account through ACH. In order to do so, you must have successfully completed at least 1 verified deposit using your ACH account. Alternatively, you can request a check for your winnings by calling Player Support at 1-800-288-2485.

How can I Play Responsibly in regard to managing the amount of money I deposit, the amount of money I wager, and the amount of time I spend logged in to my account?

Deposit Limits: In accordance with the Rhode Island Lottery's Play Responsibly Program, we have set daily, weekly, and monthly limits on funds added to your VIP Plus account from your funding sources. Prize winnings deposited to your account don't count against your deposit limits.

Daily limits reset the following day, weekly limits reset on Monday, and monthly limits reset on the first day of the following month.

Purchase Limits: Default limits have also been set for how much you can purchase in a given day, week, and month. You can utilize our limits tool by setting these values to what is best for you.

Session Limits: As an additional effort to promote responsible play, logged in players will always see a session timer at the top of the screen showing how long they've been logged in during a particular session. 

You can set your own deposit, purchase, and session limits using the Rhode Island Lottery website or mobile app. However, your limits must be less than or equal to the Lottery's maximum limits. To manage your limits, either sign into your account on the site and go to "Responsible Gambling" within the logged-in player menu, or sign in on the app and go to the Menu, then “Responsible Gambling.” If you lower your limits, the change will become effective immediately. However, if you choose to increase your limits, it will take 24 hours for the change to go into effect.

As a reminder, if you feel you have a gambling problem, or someone you know may have a gambling problem, please call the Lottery's 24/7 confidential Problem Gambling Helpline at 877-9GAMBLE (877-942-6253).

How do I purchase lottery games online?

To purchase Lottery games online, you must be a registered member of the VIP Club at the VIP Plus account level. You must be at least 18 years old and physically located within the state of Rhode Island at the time of purchase.

To play Lottery games online or on the mobile app, sign in to your VIP Plus account, go to Games, and choose a game you’d like to play. You can play eInstants online as well as Keno.

Where can I see my account balance?

When you log into your VIP Plus account, your balance will appear at the top of the page on the rilot.com site, and at the top of the menu in the mobile app.

Is there a minimum deposit amount?

If you’d like to play games or purchase tickets online with a VIP Plus account, the minimum is $10 for any deposit made online, and $5 for any deposit made with your Virtual Player Card/iDeposit at a local retailer.

How do I transfer winnings from my VIP Plus account to my bank account?

You may transfer prize winnings from your VIP Plus account to your registered bank account by following these steps:

1. Sign in to your VIP Plus account.
   • Using the site? Go to your name, "My Account", and select "Withdraw."
   • Using the app? Go to the Menu, and select “Withdraw.”
2. The amount of winnings in your account will be displayed on the screen as the "Eligible Amount to Transfer". 
3. Enter the desired amount to transfer (less than or equal to the eligible amount), and tap "Submit."
4. Confirm the amount on the next screen and tap "Transfer Funds".

Please allow 3-5 business days for the transferred funds to reach your bank account.

I understand that I can't buy any iLottery games from outside of Rhode Island, but can I access my wallet to add funds or withdraw money while outside of Rhode Island? 

No. You must be physically located in the State of Rhode Island in order to access your wallet.

How can I view purchases made and prizes won with my VIP Plus account?

All financial and game activity is available in the "My Activity" section of your VIP Plus account.  To view on the site, sign in to your account, click your name, then “Activity.” To view in the app, sign in to your account, go to Menu, and tap on “Account Activity.”

While playing an eInstant Game, I was interrupted and didn't finish the game.  What happens now?

If you have an unfinished eInstant Game, you can log back in to your VIP Plus account, and go to the eInstants page to access your unfinished game. You will not be able to purchase another eInstant Game, until the unfinished game is completed. If you do not complete the game within 30 minutes of purchasing, it will autocomplete and you'll receive an email with the game's results.

What are "My Favorites"?

"My Favorites" is a way to store your favorite wagers in your account. This allows you to easily replay your favorite numbers & wagers at any time. You can create and save favorites for all the draw games we offer online. Use the heart icon to add and view favorites.

Will any money remaining in my VIP Plus account be transferred to my bank account automatically if I close my account?

Yes, before closing an account, we will transfer any remaining funds back to you. Promotional funds cannot be transferred.

Need more assistance?

For iLottery questions, please call Rhode Island iLottery Player Support, at 1-800-288-2485.

Are there any geographical restrictions regarding playing Lottery games online?

You may purchase Lottery games online or via the mobile app only when you're physically located within the boundaries of the State of Rhode Island. The Rhode Island Lottery uses geo-location technology to determine if the device you're using to attempt an online Lottery purchase is located within Rhode Island. If your device is located outside Rhode Island or the device location can't be verified, you won't be permitted to purchase Lottery games online.

What do I need to install on my computer or mobile device to allow the Rhode Island Lottery's geolocation technology to determine my location when I attempt to purchase a Lottery game online?

On a PC or Mac Computer

Our geolocation technology uses information from nearby Wi-Fi networks, among other data, to determine your location. Before you proceed, please ensure you are using a device that has Wi-Fi enabled and that it is pulling a signal.

If you do not have a Wi-Fi adapter physically installed on your desktop computer or laptop (most laptops have Wi-Fi adapters built in), you will need to purchase a USB Wi-Fi adapter. Many players have found success using a Wi-Fi adapter which can be purchased at most major retailers and/or electronic stores.

You will need to download the geolocation plug-in for us to locate you so you can play Lottery games online. Please make sure pop-ups are enabled for the plug-in to run.

Our website is best compatible with Google Chrome. However, if you choose to use a different browser please be aware that our geolocation plug-in is a 32-bit application, which means that it may encounter technical issues when in use with a 64-bit internet browser.

You'll be prompted to download the geolocation software the first time you attempt to purchase Lottery games online on your computer. A security warning pop-up may appear; if so, you'll need to click on the Run button. The download will continue, and you'll be notified when it's complete.

On a Mobile Device

There is no need to install any additional applications or software, but you may be asked to grant permission for your location to be determined.

What if the plug-in is installed but it won't locate me?

This means that there is a program installed on your computer that prevents the geolocation plug-in from working. This ensures that users outside the boundaries of Rhode Island are not able to access iLottery games.

Virtual Networks

If you are using a Virtual Private Network (VPN) this will cause the plug-in to not work correctly and will block your account from accessing iLottery games. Please use your own network connection, which is provided by your Internet Service Provider.

Remote Desktop Software

Remote desktop software, for example LogMeIn and GoToMyPc, would need to be disabled.

Do I have to connect to Wi-Fi in order to play on my mobile device?

You may play on a mobile device using your 3G or 4G connection. However, please keep in mind that your connection will be much quicker on Wi-Fi and the app may not perform optimally when the mobile connection is poor. Additionally, you will be responsible for any mobile data charges incurred while playing. You must have Wi-Fi enabled, even if you’re not using it to play, to be geolocated.

I am in Rhode Island on my PC, but the geolocation technology can't verify my location. Why?

If you believe that you are within the borders of the State of Rhode Island and you are being restricted from accessing your wallet and buying a ticket or playing a game on your device, there may be an issue with locating you via Wi-Fi. Check to make sure that your computer's Wi-Fi signal/capability is turned on. If your computer is not equipped with Wi-Fi, many players have found success using a Wi-Fi adapter which can be purchased at most major retailers and/or electronic stores.

Our geolocation technology uses information from nearby Wi-Fi networks, among other data, to determine your location. Ideally, your computer's or device's Wi-Fi should detect at least two Wi-Fi networks, other than yours, within range. Purchasing a Wi-Fi extender may improve the number of available Wi-Fi networks displayed in your area.

I am in Rhode Island on my mobile device, but the geolocation technology can't verify my location. Why?

If you believe that you are within the borders of the State of Rhode Island and you are being restricted from accessing your wallet and buying a ticket or playing a game on your mobile device, there may be an issue with locating you via Wi-Fi. Check to make sure that your mobile device has Wi-Fi on. You do not need to be connected to Wi-Fi, however, your Wi-Fi must be enabled. Next, you need to turn on your location services and ensure they are enabled for the Rhode Island Lottery mobile app.

Our geolocation technology uses information from nearby Wi-Fi networks, among other data, to determine your location.

Still having trouble accessing the mobile app?

Please call Rhode Island iLottery Player Support, at 1-800-288-2485.