Frequently Asked Questions
Welcome to our FAQs page. Here you’ll find a list of our most Frequently Asked Questions.
When did the Rhode Island Lottery start?
A Constitutional Amendment passed, by a margin of more than three to one, in November of 1973, to create a lottery. Tickets for the first Rhode Island Lottery game, "The Lot", went on sale May 21, 1974. The first drawing was held at the State House on May 30, 1974. Since then, over $53 billion has been awarded in prizes and over $8.3 billion has been generated for Rhode Island.
How many Rhode Island Lottery employees are there?
There are approximately 103 Lottery employees who oversee all Lottery operations and other gaming in the State, including Video Lottery, Table Games, and Sports Betting.
Where does all the money from Lottery sales go?
Revenue from Lottery sales, after prize awards, commissions, Lottery operating expenses, and other costs, is turned over to the State General Fund.
Who decides how proceeds are used?
By Statute, the Lottery transfers its revenue to the State General Fund, which benefits all Rhode Island residents with support towards tax relief, education, public safety, law enforcement, and human services. The Rhode Island Legislature is responsible for appropriating money from the State's General Fund among the State's 39 cities and towns.
What games does the Rhode Island Lottery offer?
Instant Games, Daily Numbers, Wild Money, Powerball® Power Play®, Mega Millions® Megaplier®, Lucky For Life®, Keno, Bingo, iLottery, Video Lottery Terminals and Table Games (at Bally’s Twin River Lincoln Casino Resort and Bally’s Tiverton Casino & Resort), Sports Betting (at both Casinos and via the Sportsbook mobile app and desktop wagering), and Pull-Tabs (for charitable and not-for-profit organizations only).
Who can play the Rhode Island Lottery?
Persons 18 years of age and older can purchase tickets.
Where can Lottery drawings be seen?
Drawings for the The Numbers (evening draws) and Wild Money are broadcasted on WPRI-TV (Channel 12). The Daily Numbers midday drawings can be found on YouTube. Powerball® drawings take place at 10:59 p.m. on Monday, Wednesday and Saturday and are aired on WPRI-TV (Channel 12). Mega Millions® drawings take place at 11:00 p.m. on Tuesday and Friday and can be viewed on YouTube. Lucky for Life® drawings take place daily at 10:30 p.m. and can be viewed on Luckyforlife.us.
How can I get winning numbers?
Winning numbers can be found on the Lottery's website, www.rilot.com, on the mobile app, at Lottery Retailer locations, and local media. Players can also join the Lottery VIP Club and register to have winning numbers sent to them by email or text message. The Rhode Island Lottery is only responsible for the accuracy of numbers obtained directly from the Lottery.
How long do I have to collect on a winning ticket?
In the case of Instant Ticket prizes, players have up to 1 year after the announced end of that game to claim a prize. End dates for Instant Tickets games can be found on the Validation End Dates page on the Lottery's website. Prizes for draw games (The Numbers, Wild Money, Keno, Bingo, Powerball® Power Play®, Mega Millions® Megaplier®, and Lucky for Life®) must be claimed within 1 year of drawing date. Prizes won playing eInstants must be claimed within one year of the date purchased.
Can a group of people share a Lottery prize?
Yes, Lottery prizes (e.g. Powerball®) can be shared. This decision must be made at the time of claim. In order to process individual checks, the Lottery would need a copy of each person's valid, government-issued photo I.D. and Social Security Number. Once all of the information is compiled, the prize claim can then be processed, with separate checks and W-2G forms produced for each winner. The individuals and their respective shares are reported for tax purposes. If a prize being claimed is an annuity, annual annuity checks would be sent to each winner.
Are Lottery prizes taxable?
Yes. For prizes of $600 and above, winners will receive a W-2G tax form. For prizes over $5,000, the Lottery must withhold 24% in Federal taxes and 5.99% in State taxes. Non-U.S. residents' prizes are subject to Federal back-up withholding.
What happens if I lose a winning ticket?
You must present a winning ticket in order to claim a prize. The Rhode Island Lottery is not responsible for lost or stolen tickets. Protect yourself by signing the back of your tickets upon purchase. Lottery tickets are bearer instruments. Until signed, the person in possession of a winning ticket is considered the rightful owner and can collect the prize.
How do I collect my winnings, and what identification do I need?
Traditional Lottery prizes below $600 can be claimed at any Lottery Retailer or at Lottery Headquarters. Prizes $600 and above must be claimed at Lottery Headquarters. Winners must provide a valid, government-issued photo I.D. and Social Security Number for those prizes of $600 and above. iLottery prizes below $600 will automatically be paid to the player's Rhode Island iLottery Account.
iLottery prizes of $600 and above must be redeemed at Lottery Headquarters. Winners must provide a valid government-issued photo I.D. and Social Security Number. More information on iLottery can be found below.
Can a winner receive their winnings anonymously?
The Lottery will do everything possible to keep a winner's information private if requested by the winner. However, in Rhode Island and in most other states, this information falls under the Freedom of Information Act; and a winner's name and city or town of residency must be released upon request. Prizes won playing eInstants of $100 and above will be displayed on the eInstants webpage listing winner's first name and the game played.
What do I do if I win a significant prize amount?
First, be sure you have signed the back of your ticket, and keep the ticket in a secure location. Second, seek professional financial and legal advice. Lastly, call the Lottery in advance of coming in so we can explain the claim process.
Do Powerball® or Mega Millions® players have to choose between the cash or annuity option before buying the ticket?
No. The decision on a cash payment versus an annuity payment can be made within 60 days after becoming entitled to the prize. The cash option is a one-time payment. Annuity payments, after the initial payment, are made over 29 years.
Why is the cash amount of the Powerball® and Mega Millions® jackpot less than the annuity amount?
The annuity amount is the value of the cash amount invested in securities over 30 years.
What happens to annual jackpot payments if the winner dies before collecting all of the prize installments?
In case of a winner's death, the Rhode Island Lottery will continue to pay the annual payments, as scheduled, to the winner's estate, trust or person(s) named in his or her will. An estate may also request to have a lump sum payment in lieu of continuing the annuity payments.
Since several states sell Powerball®, Mega Millions®, and Lucky for Life® where do the profits from the tickets sold in Rhode Island go?
The profits from Powerball®, Mega Millions®, and Lucky for Life® tickets sold in Rhode Island stay in Rhode Island.
How many Rhode Island players have won jackpot prizes?
Eight Rhode Island players have won Powerball® jackpots. The largest to date was a $336,400,000 Powerball® prize, for the drawing held on February 11, 2012, was claimed in the name of the Rainbow Sherbert Trust. Previous to Powerball®, five Rhode Island players won Lotto America jackpots. One Mega Millions® jackpot winning ticket was sold in Rhode Island. The $42,000,000 jackpot for the October 13, 2017 draw was split between a winning ticket sold in Michigan and a winning ticket claimed by a father and son from Providence.
If I win the top prize or second prize in Lucky for Life®, is there a cash option I can take?
Yes. You can choose to collect your prize in one lump sum payment. That decision must be made at the time you claim your prize.
What happens to Lucky for Life® payments if the winner dies before collecting prize for minimum of 20 years?
Should a Lucky for Life® winner die before collecting payments for the minimum of 20 years, the Rhode Island Lottery will continue to pay the annual payments, as scheduled, to the winner's estate, trust or person(s) named in his or her will, for the remaining years. An estate may also request to have a lump sum payment in lieu of continuing the annuity payments.
If I bought a Powerball®, Mega Millions®, or Lucky for Life® ticket in another state, can I claim my prize in Rhode Island?
No. You must claim a prize on a winning Powerball®, Mega Millions®, or Lucky for Life® ticket in the state in which it was purchased.
What is the VIP Club?
The VIP Club is a free benefit offered to eligible Rhode Island Lottery players. Being a VIP Club member allows players to enter into Second Chance drawings and other exclusive promotions, receive draw results and the latest Lottery news, coupons, and information by email and text alerts. VIP Club members can also upgrade their account to a VIP + Purchase Power account, in order to play Keno and eInstant games online.
What is the difference between a basic VIP account and a VIP + Purchase Power account?
The VIP + Purchase Power account provides players with all the benefits of a VIP Club account, plus it allows players to set up a wallet and play Keno and/or eInstants online or through the mobile app.
Do I need to be a Rhode Island resident to have a VIP or VIP + Purchase Power account?
No. You do not need to be a resident of Rhode Island to register for a VIP or VIP+ Purchase Power account. However, members with a VIP+ Purchase Power account must be within the borders of the State of Rhode Island to play Keno and/or eInstants online or through the mobile app.
How much does it cost to become a VIP Club member?
VIP Club membership and its membership benefits are free.
I know I established a VIP Club account at some point but I am getting a message that my account is not active.
If you haven't logged in since we updated our website in November 2018, you'll need to make your first login attempt through the website portal, not the mobile app. You can then follow the prompts to reset your password and update your security question. If you're still unable to log in, you can call the Lottery at 401-463-6500 and ask to speak to someone in the Marketing Department or email the Lottery for assistance.
How do I update my email address or other personal information?
Revising or updating the information on your account is easy. Just sign in, go to the "My Account" page and select "Manage My Profile". After you make changes to any part of your profile, including updating your email address, mailing address, password, etc. you just click "Apply Changes". We will send you a verification email from firstname.lastname@example.org. For an email address update, you'll need to click the link in the email to finalize the email address update. Don't see the verification email in your inbox? Check your junk/spam folder and add us to your Safe Senders List.
What do I do if I forget my password?
Resetting your password is easy. Just click the "Login" as you normally would and hit "Forgot Password". Next, enter the email address you used to create your account and answer the security question you set. We will then email you a link to reset your password. If you don't remember the email address used, please call the Lottery at 401-463-6500 and ask to speak to someone in the Marketing Department.
I entered an incorrect password multiple times and now my account is locked. How can I unlock my account?
To ensure the security of your account, if an incorrect password is entered multiple times, the account will become locked for 24 hours. You may reset your password after 24 hours by clicking the "Forgot Password" link on the login screen.
I signed up to receive winning numbers and/or promotional information by email or text and have not received anything. What do I need to do?
For emails, please check your spam folder, and if you find the emails there, add us to your Safe Senders List (WinningNumbers@mail.rilot.com and Promotions@mail.rilot.com). If the emails are not in your inbox or your spam folder, please sign in to your VIP Club account, and confirm that your email address is correct. Also go to the "Messages Preferences" section under "My Account" and verify your message preferences are set to "ON" for the winning numbers emails as well as other notifications you would like to receive from the Rhode Island Lottery.
For text messages, please sign in to your VIP Club account and confirm that your mobile phone number is correctly listed in the "Manage My Profile". Also go to the "Message Preferences" section under "My Account" and verify your message preferences are set to "On" for the Daily Winning Numbers text messages as well as other notifications you would like to receive from the Rhode Island Lottery.
Can I access the VIP Club using my mobile device?
Yes. You can use either the mobile view of the website or the free Rhode Island Lottery mobile app to log in to the VIP Club. Please note, if you'd like to play Keno and/or eInstants on your mobile device, you must do so using the mobile app. However, if you'd like to enter a ticket in a Second Chance Promotion, you must do so using the website portal.
I've decided I want to close my account, what do I need to do?
To close your VIP+ Purchase Power account, call the Rhode Island iLottery Player Support Line, 800-288-2485. To close your basic VIP Club account, please call the Lottery at 401-463-6500 and ask to speak with someone from the Marketing Department.
If I close my account, will I be able to reactivate it or create another account in the future with the same information?
If you close your account, but decide you'd like to sign up again in the future, you may do so using a new email address. No Second Chance entries or iLottery information can be transferred to your new account from the closed account.
Where do I find the numbers to enter?
For eligible Instant Tickets, enter the 13-digit number located on the front of the eligible Instant Ticket underneath the latex scratch area. Terminal printed tickets will contain Second Chance Codes to enter. Those codes are 23-digits surrounded by a box printed on the front of eligible tickets under the Rhody Replay logo.
How do I enter my tickets for a Second Chance Promotion?
Once logged in, go to the "Second Chance" page, click on the promotion name you'd like to enter, and enter ticket numbers and/or Second Chance Codes.
What if I have trouble inputting a number or Second Chance Code from my ticket?
If you receive a message stating a ticket number is invalid, please double check the number and re-submit. If you believe a valid number or Second Chance Code is not being accepted, please contact us. You can find a "Feedback" contact link at the bottom of the website. Please include your name, the promotion and ticket number you're attempting to enter.
What games are eligible for Second Chance Promotions?
Eligible games change along with the Promotions. You can view a full list of eligible games in the "Second Chance" section.
How can I see my entries?
All of your entries are stored in your account, and entries made in the past year are visible on the "My Submissions" page under "Second Chance."
Is there a limit on how many tickets may be entered?
Yes, there is a cap of 500 entries submitted per promotion per day.
Why does the Lottery set limits on Second Chance submissions?
Limits are set as part of the Lottery's Play Responsibly Program and in order to maintain the integrity of the Second Chance Promotions. If you think you might have a gambling problem, or you know somebody with a gambling problem, call the Lottery's 24/7 confidential Problem Gambling Helpline at 1-877-9GAMBLE (1-877-942-6253).
How will I know how many tickets I've already submitted?
Your Lottery account shows you, in real time, how many tickets you've entered. The system will stop you from submitting tickets once you've reached the 500 entries per day cap for a single promotion.
How can I be sure that my previously entered tickets have been submitted?
A record of all previously submitted ticket entries from the past year appears on the "My Submissions" page. If the entry record is there, you can be assured that it is in the system. Please note that although only entries made in the past 365 days are visible, all older entries for the Patriots Red Zone Replay promotion are still valid and eligible for the upcoming drawings, so continue to hold onto those entered tickets.
How many entries do I get for each ticket?
The number of entries for each ticket will vary by promotion and will be indicated in the Rules established for each Promotion. Each time you submit a ticket, the number of entries you have been awarded for that ticket will appear on the "My Submissions" page.
Will alternate winners be chosen?
The issue of alternate winners can vary by promotion. Information on alternate winners will be indicated in the Rules established for each Promotion.
When I try to submit entries, I get transferred back to the login page. What should I do?
Some firewalls or security settings on your personal computer (PC) or network may prevent you from logging in successfully. For example, your PC setting must be enabled to receive cookies. Another potential problem is having too many applications open, which could interfere with the login process.
I had trouble entering a number in the Second Chance Drawing and now I can't enter any tickets. What should I do?
If you have 5 consecutive invalid entry attempts, you will be blocked from making any more entries for 30 minutes. After the 30 minutes have passed, you can attempt to enter again.
What are my chances of winning a prize in a Second Chance Drawing?
Your odds of winning vary based on total number of entries received for a drawing and total number of entries that you have submitted.
What happens if I submit my ticket after the deadline for the drawing?
Any tickets submitted after the entry deadline will automatically be entered into the following draw for that Promotion if applicable.
May I throw away the tickets after I've entered them into Second Chance promotion?
This can vary by Promotion. There are some Second Chance Promotions that require the ticket that was entered to be presented in order to claim the prize. Always check the Rules established for each Second Chance Promotion before discarding entered tickets.
How do I find out if I'm a winner?
If you are a Second Chance Promotion winner, the Lottery will notify you by email and/or a phone call.
How are Second Chance winners selected?
Winners are randomly selected from all entries received for each drawing. Drawings are conducted according to established Lottery protocols using a certified Random Number Generator (RNG).
Can I mail in my non-winning tickets to enter into the drawings?
No. Mail-in entries are not accepted for any Second Chance Promotions.
Can I enter a drawing more than one time?
Unless specified otherwise in the Rules established for each Promotion, you can submit as many entries (up to the 500 maximum per day/per Promotion limit) as you wish. However, each individual ticket may only be entered once.
Where can I see a list of winners?
After winners have been validated, their names and hometowns are posted on the "Winners" page for the promotion. Please be aware of the Rules established for each Promotion in the event that alternate winners may be drawn and whether the entered ticket is required in order to claim a prize.
What is the Rhode Island Lottery mobile app, and what features does it offer?
The Rhode Island Lottery provides a free mobile app for iOS and Android tablets and smartphones. The iOS app can be downloaded from the App Store, and the Android app is available on rilot.com.
The mobile app allows players to scan both Instant Game and draw-game tickets to check if they're winners, view winning numbers, locate nearby retailers, and much more.
Players can also log in to their VIP Club account to update their personal information, and sign up for email and/or text notifications for winning numbers, jackpot alerts, and exclusive offers. Players can also log in to their VIP+ Purchase Power account to purchase select iLottery games when physically located in the State of Rhode Island.
At this time, the mobile app does not support entry into Second-Chance Promotions.
What devices are compatible with the iOS/Android app?
The Rhode Island Lottery mobile app supports all Apple devices running versions 12 or 13 and all Android devices running Android 6.0 and higher.
App won't open – what should I do?
If you are experiencing issues opening our mobile app, please follow these steps:
- Close the app and open it again.
- Restart your device, then try to launch the app again.
- Check for updates for the mobile app and for the device operating system.
- Delete and reinstall the app.
How do you verify my location when I purchase iLottery games through the mobile app?
The Rhode Island Lottery mobile app uses geolocation technology to determine if the device you're using to purchase iLottery games is within the boundaries of the State of Rhode Island. The data used to verify your device's location varies by type of device and connection and may include nearby Wi-Fi networks, Internet Protocol (IP) address, Global Positioning System (GPS), and Global System for Mobile Communications (GSM) information. Your device's location services and Wi-Fi must be turned on for geo-location to work. If they are turned off, you will not be permitted to purchase iLottery games through the app.
I have a rooted/jailbroken mobile device. Can I purchase iLottery games through the mobile app?
No. In order to play, you must use a device with its original manufacturer settings.
I have multiple mobile devices. Can I use the mobile app on more than one of them?
Yes. However, you may not purchase iLottery games on more than one device at a time using a single VIP Club+ Purchase Power account.
Who can play Rhode Island Lottery games online or via the mobile app?
To purchase and play an iLottery game online or via the mobile app, you must be at least 18 years of age and complete the process of either upgrading your existing VIP Club account to, or registering for, the VIP+ Purchase Power account. Once your identity has been verified, you are confirmed as being physically located in the State of Rhode Island, and you have funded your wallet, you can make an iLottery purchase. Players must always be in compliance with Federal and State laws, the iLottery Terms and Conditions, as well as all Rhode Island Lottery rules and regulations.
Why do I need to provide the last 4 digits of my Social Security Number to upgrade to VIP+ Purchase Power account?
When you upgrade your account to and set up a wallet to play iLottery games online, we must verify your identity by using the last 4 digits of your Social Security Number, along with your name, address, and date of birth.
I tried to upgrade my account to a VIP+ Purchase Power account, but received a message that my attempts had failed. What should I do?
To ensure the security of the registration process, if, after two attempts at registering have failed, you will need to appear in person at Lottery Headquarters to manually complete the process. You will need to provide a valid, government-issued photo I.D., your Social Security Card (or a valid document that shows your Social Security Number), and proof of address.
How do I fund my wallet to play Keno or eInstants online?
You can use your bank account by means of Automated Clearing House (ACH) or debit card to fund your wallet for iLottery play.
How do I register my bank account and add funds for my VIP + Purchase Power account?
E-check is a secure, convenient, online deposit and withdrawal method, offered by Global Payments VIP Preferred. It can be used to transfer funds directly to and from your checking account into your VIP + Purchase Power account.
Please follow these steps to make a deposit with your bank account:
- Log into your VIP Club + Purchase Power account and go to the "My Account" section.
- Click on the "Deposit" button.
- Select "Bank Transfer" as the deposit method.
- If you have not deposited using 'E-Check' before, you will need to enroll in Global Payments VIP Preferred™ E-Check service.
- If you have used 'E-Check' as a deposit method in the past, such as with our Sportsbook app, you have been automatically enrolled to Global Payments VIP Preferred™ E-Check service.
- Enter your banking information or link your bank (Rhode Island Lottery uses Plaid to link your bank account).
- Submit the request.
- Funds will be immediately available. Please note that your bank account can be debited up to 48 hours after the deposit transaction has taken place.
Note: Using E-Check requires a US bank account. Deposit limits are subject to individual banking statuses and are displayed upon enrolling in the VIP Preferred™ E-Check service.
How do I enroll in the VIP Preferred™ E-Check service?
To enroll in Global Payments' VIP Preferred™ E-Check service, follow these steps:
- Log in to your VIP Club+ Purchase Power account.
- Click on 'My Account,' and select 'Deposit.' Click on the button labeled "ACH Bank Transfer".
- For manual entry, you will be required to provide the following details at a minimum in order to complete the enrollment process:
- Driver's License Issuing Country.
- Driver's License ID Number.
- Driver's License Expiry Date.
- Bank Account Number (middle number at the bottom of your check) and Bank Routing Number (leftmost number at the bottom of your check).
- For automated entry, select 'Link Your Bank.' You will be forwarded to Plaid to choose your banking institution. After selecting your bank, you then log in to your bank account and complete the steps to link your bank account to your player wallet.
If approved and successfully enrolled, you will be assigned a 7-day revolving deposit limit. Your limit will be honored as long as you do not exceed your assigned limit and your account remains in good standing.
Note: Your VIP Preferred™ limit is based on your bank account standing and previous deposit history. It is independent of any responsible gambling limits that you may have setup on your VIP+ Purchase Power account. Your Responsible Gambling limit will supersede any limits provided to you by Global Payments via the VIP Preferred™ program.
I received an error stating that I don't have enough funds. However, my bank account has enough funds?
Your VIP Preferred™ limit is based on your bank account standing and previous deposit history. To have your limit reviewed and/or to request an increased E-check deposit limit, please contact VIP Preferred™ Customer Care at 1-800-500-1973.
Your remaining limit is shown on the home screen and on the Deposit Funds page if you select Bank Account for depositing.
Can I transfer my winnings to my debit card?
No, you may only initiate a withdrawal to your bank account through ACH. In order to do so, you must have completed successfully at least 1 verified deposit using your ACH account. Alternatively, you can request a check for your winnings by calling the iLottery Player Support Line at 1-800-288-2485.
What are deposit limits?
In accordance with the Rhode Island Lottery's Play Responsibly Program, we have set daily, weekly, and monthly limits on funds added to your VIP+ Purchase Power account from your funding sources. Prize winnings deposited to your account don't count against your deposit limits.
Daily limits reset the following day, weekly limits reset on Monday, and monthly limits reset on the first day of the following month.
You can set your own deposit limits using the Rhode Island Lottery website or mobile app. However, your limits must be less than or equal to the Lottery's maximum limits. To manage your limits or view the maximum limits, sign in to your account and go to "My Account" and select "My Limits". If you lower your session limits, the change will become effective immediately. However, if you choose to increase your limits, it will take 24 hours for the change to go into effect.
As a reminder, if you feel you have a gambling problem, or someone you know may have a gambling problem, please call the Lottery's 24/7 confidential Problem Gambling Helpline at 877-9GAMBLE (877-942-6253).
What are session limits?
As an additional effort to promote responsible play, logged in players will always see a session timer at the top of the screen showing how long they've been logged in during a particular session. Furthermore, you can choose to set your own time limits by day, week, and/or month. To do so, log in to your account, select "My Account," then "My Limits," and then select "My Session Limits." If you lower your session limits, the change will become effective immediately. However, if you choose to increase your limits, it will take 24 hours for the change to go into effect. Once your session limits are reached, you will be automatically logged out of the VIP Club and unable to log back in again until the session time resets.
How do I purchase lottery games online?
To purchase iLottery games online, you must be a registered member of the VIP Club with an upgraded VIP+ Purchase Power account. You must be at least 18 years old and physically located within the state of Rhode Island at the time of purchase.
To play iLottery games online or on the mobile app, sign in to your upgraded VIP Club + Purchase Power account, and click "Play Now" on the eInstant Game or Keno logo, select the game and wager you want to play, and then "Confirm Purchase."
Where can I see my account balance?
Your account balance will appear at the top of the page when you log into your VIP+ Purchase Power account.
Is there a minimum and/or deposit required for my account? Is there a minimum purchase required?
The minimum deposit is $10. The maximum deposit is $200 per transaction. We reserve the right to change the minimum and maximum deposits at any time. There is no minimum purchase is required.
How do I transfer winnings from my VIP + Purchase Power account to my bank account?
You may transfer prize winnings from your VIP + Purchase Power account to your registered bank account by following these steps:
- Sign in to your VIP + Purchase Power account, go to "My Account", and select "Transfer Funds."
- The amount of winnings in your account will be displayed on the screen as the "Eligible Amount to Transfer".
- Enter the desired amount to transfer (less than or equal to the eligible amount), and tap "Submit."
- Confirm the amount on the next screen and tap "Transfer Funds".
Please allow 3-5 business days for the transferred funds to reach your bank account.
I understand that I can't buy any iLottery games from outside of Rhode Island, but can I access my wallet to add funds or withdraw money while outside of Rhode Island?
No. You must be physically located in the State of Rhode Island in order to access your wallet.
How can I view purchases made and prizes won with my VIP+ Purchase Power account?
All financial and game activity is available in the "Transaction History" of your VIP+ Purchase Power account. To view, sign in to your account, click "My Account", and then "My Transactions."
While playing an eInstant Game, I was interrupted and didn't finish the game. What happens now?
If you have an unfinished eInstant Game, you can log back in to your VIP+ account, and go to the eInstants page to access your unfinished game. You will not be able to purchase another eInstant Game, until the unfinished game is completed. If you do not complete the game within 30 minutes of purchasing, it will autocomplete and you'll receive an email with the game's results.
What does it mean by "Favorite Wagers"?
"Favorite Wagers" is a way to store your favorite Keno wagers in your account. This allows you to easily replay your wagers at any time. You can create and save up to 10 favorites.
Will any money remaining in my VIP + Purchase Power account be transferred to my bank account automatically if I close my account?
No, you will need to transfer any funds to your bank account prior to closing your account. Promotional funds cannot be transferred.
Need more assistance?
For iLottery questions, please call the Rhode Island iLottery Player Support Line, at 1-800-288-2485.
Are there any geographical restrictions regarding playing iLottery games online?
You may purchase iLottery games online or via the mobile app only when you're physically located within the boundaries of the State of Rhode Island. The Rhode Island Lottery uses geo-location technology to determine if the device you're using to attempt an online iLottery purchase is located within Rhode Island. If your device is located outside Rhode Island or the device location can't be verified, you won't be permitted to purchase iLottery games online.
What do I need to install on my computer or mobile device to allow the Rhode Island Lottery's geolocation technology to determine my location when I attempt to purchase an iLottery game?
On a PC or Mac Computer
Our geolocation technology uses information from nearby Wi-Fi networks, among other data, to determine your location. Before you proceed, please ensure you are using a device that has Wi-Fi enabled and that it is pulling a signal.
If you do not have a Wi-Fi adapter physically installed on your desktop computer or laptop (most laptops have Wi-Fi adapters built in), you will need to purchase a USB Wi-Fi adapter. Many players have found success using a Wi-Fi adapter which can be purchased at most major retailers and/or electronic stores.
You will need to download the geolocation plug-in for us to locate you so you can play iLottery games online. Please make sure pop-ups are enabled for the plug-in to run.
Our website is best compatible with Google Chrome. However, if you choose to use a different browser please be aware that our geolocation plug-in is a 32-bit application, which means that it may encounter technical issues when in use with a 64-bit internet browser.
You'll be prompted to download the geolocation software the first time you attempt to purchase iLottery games online on your computer. A security warning pop-up may appear; if so, you'll need to click on the Run button. The download will continue, and you'll be notified when it's complete.
On a MobileDevice
There is no need to install any additional applications or software, but you may be asked to grant permission for your location to be determined.
The plug-in is installed but it won't locate me?
This means that there is a program installed on your computer that prevents the geolocation plug-in from working. This ensures that users outside the boundaries of Rhode Island are not able to access iLottery games.
If you are using a Virtual Private Network (VPN) this will cause the plug-in to not work correctly and will block your account from accessing iLottery games. Please use your own network connection, which is provided by your Internet Service Provider.
Remote Desktop Software
Remote desktop software, for example LogMeIn and GoToMyPc would need to be disabled.
Do I have to connect to Wi-Fi in order to play on my mobile device?
You may play on a mobile device using your 3G or 4G connection. However, please keep in mind that your connection will be much quicker on Wi-Fi and the app may not perform optimally when the mobile connection is poor. Additionally, you will be responsible for any mobile data charged incurred while playing.
I am in Rhode Island on my PC, but the geolocation technology can't verify my location. Why?
If you believe that you are within the borders of the State of Rhode Island and you are being restricted from accessing your wallet and buying a Keno and/or eInstant game on your device, there may be an issue with locating you via Wi-Fi. Check to make sure that your computer's Wi-Fi signal/capability is turned on. If your computer is not equipped with Wi-Fi, many players have found success using a Wi-Fi adapter which can be purchased at most major retailers and/or electronic stores.
Our geolocation technology uses information from nearby Wi-Fi networks, among other data, to determine your location. Ideally, your computer's or device's Wi-Fi should detect at least two Wi-Fi networks, other than yours, within range. Purchasing a Wi-Fi extender may improve the number of available Wi-Fi networks displayed in your area.
I am in Rhode Island on my mobile device, but the geolocation technology can't verify my location. Why?
If you believe that you are within the borders of the State of Rhode Island and you are being restricted from accessing your wallet and buying a Keno and/or eInstant game on your mobile device, there may be an issue with locating you via Wi-Fi. Check to make sure that your mobile device has Wi-Fi on. You do not need to be connected to Wi-Fi, however, your Wi-Fi must be enabled. Next, you need to turn on your location services and ensure they are enabled for the Rhode Island Lottery mobile app.
Our geolocation technology uses information from nearby Wi-Fi networks, among other data, to determine your location.
Still having trouble accessing the mobile app?
Please call the Rhode Island iLottery Player Support Line, at 1-800-288-2485.