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Identity Verification

If you’ve received a notification or error message that we were unable to verify your identity using our automated online identity verification process (the Know Your Customer check, also known as KYC), you may upload documents via our secure document upload tool. In order to proceed with the KYC process, please upload the following:

  • A Document to verify your Social Security Number and Identity

AND

  • A Document to verify your Address and Identity

If your Address or Name is different than what is provided in the above documents, you may choose the +Add Another Document option below to upload supplemental documents to assist in verifying your identity.

Please see complete requirements below as some documents require you to submit both the front and back of the document. All documents submitted must be original, not expired, in color and clearly display the required information. The following formats are accepted for document upload: .PG, .JPEG, .PDF, .PNG, .DOC, .DOCX, .RTF, .BMP, .GIF, .JPG, .TIF.

Contact iLottery Player Support at 1-800-288-2485 with any questions.

Document Requirements

Document #1: Upload one of the following documents to confirm Social Security Number and Identity (Required)

Documents must clearly display the full 9-digit Social Security Number and Full Name as recorded on your VIP Plus account.

  • Social Security Card (must be signed, front and back required)
  • W-2 Form (from previous tax year)
  • 1099 Form (from previous tax year)

Document #2: Upload one of the following documents to confirm Address and Identity (Required)

Documents must clearly display the Full Name, Address and DOB as recorded on your VIP Plus account.

  • Driver's License (must reflect current address, front and back required)
  • Government Issued ID (must reflect current address, front and back required)
  • Voter Registration Card (must reflect current address, front and back required)

Document #3: Upload additional documents if your Name and/or Address is different than the documents provided above

If Name or Address is different than what was provided in Documents 1 or 2, please also provide a third document from the list below (click "+Add Another Document").

  • Marriage Certificate
  • Divorce Decree
  • Bank Statement
  • Passport
  • Birth Certificate
  • Other
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