Frequently Asked Questions for Retailers
Welcome to our FAQs page. Here you’ll find a list of our most Frequently Asked Questions and our contact information if you can’t find the answers you need.
The Rhode Island Lottery’s business hours are between 8:00 a.m. and 4:00 p.m. Monday through Friday.
For any questions on Rhode Island Lottery Terminal operations or troubleshooting, call the IGT Hotline at 1-800-322-3334 available 24 hours a day.
State law mandates that you must be at least 18 years of age to purchase and play games and redeem prizes offered by the Rhode Island Lottery. It is the responsibility of Lottery Retailers to verify the age of their Lottery customers.
Instant Tickets expire one (1) year from announced end date of the game. On-line games expire one (1) year from draw date. Announced end dates for Instant Ticket games can be found on the Validation End Dates page of this website, which is under Instant Games.
Credit may be given for damaged or misprinted tickets at the discretion of the Rhode Island Lottery. If you experience a jammed terminal or misprinted ticket, immediately: 1) Reprint the ticket. 2) Call the IGT Hotline (1-800-322-3334) to report the misprint, supplying them with your Retailer ID number, description of problem, and any other information they may need. Follow the instructions given to you by the operator, and your credit request will be submitted to the Lottery for consideration. Powerball®, Mega Millions®, Lucky for Life®, and Daily Numbers Instant Match® tickets cannot be canceled. All other misprinted tickets, including Keno, Bingo, and Wild Money, should be voided prior to the draw.
No. You must notify the Rhode Island Lottery of the sale of your business so that we may settle your account and terminate your license. Licenses to become a Lottery Retailer are issued based on a set of criteria surrounding the business and the licensee. THE LOTTERY LICENSE, EQUIPMENT AND TICKETS ARE NEITHER PART OF YOUR INVENTORY NOR YOUR BUSINESS’S PROPERTY. The buyer may apply to transfer the license, and its issuance will depend on several factors.
Instant Tickets are delivered to you by UPS, so you never have to run out; but if you ever see that your inventory is running low, simply call 1-888-375-8222; and the Rhode Island Lottery will have a package delivered to your by UPS as soon as the next day.
Lottery contact info for additional questions.